Questions from agents.

A console for participating licensed real estate agents with your listings, leads, calendar, clients, tasks, profile, licenses, billing and a private Agent Integrity report card. Some items open only when your brokerage has an active subscription.

Yes. Listing creation and other license-gated features require an active, verified, unexpired license in the relevant state. Leads are only routed to agents with a verified license in the lead’s state.

You add each license on the Licenses page and CoverHome verifies it, using identity and license-verification services. Tell CoverHome when you renew a license so it can check the new expiration.

Yes, you can create an account and use Request CoverHome to invite your broker. Agents cannot get MLS authorization without their broker. Brokerage items such as Clients, Roster and CoverHome Report stay locked until your brokerage has an active subscription.

CoverHome approves your account after your license is verified. You also join your brokerage on its Agents and Brokerage Network page, where the broker approves or declines the request. Your broker approves your clients and listing agreements too.

Yes. Add a license for each state. Leads and listings are available only in states where your license is verified and current. Founding Agent status is tracked per state.

License-gated features for that state stop being available, and CoverHome may restrict or suspend access if a license lapses or cannot be verified. CoverHome sends license-expiry reminders so you can renew in time.

Your photo, bio, languages, specialties and service areas, plus your brokerage and office, which appear automatically.

Subscribe within your 30-day founding countdown. The 30 days start the day CoverHome approves your account, not the day you sign up, and we email you the exact start and end dates. Your agent dashboard shows the days remaining.

Yes, the first 500 agents per state. Founding availability is limited and may close before all spots are claimed.

The CoverHome Lead Pool for buyer, seller and renter leads and your agent profile and workspace. The only per-listing fees are Listing Agent Direct and Private Listing Direct ($149 per listing each, only for a listing that uses one), which your brokerage pays by default. Lead Pool participation does not guarantee a minimum number of leads.

Your account has a 30-day window that starts the day CoverHome approves it. It is also your founding-rate countdown. Prefer monthly? Pay $59 a month; other billing options are shown on your Billing page.

Your agent fee is billed directly to you. There is no per-agent brokerage fee. Your brokerage’s own subscription separately unlocks affiliation features for approved agents.

You can request a license to use CoverHome’s patent-pending home-fit search on your own website in place of a standard bed-and-bath-count search. Agents can license individually, even when their brokerage is not subscribed to CoverHome. Subscribers get a better deal on licensing CoverHome search for their websites. Founding Agents get the website license free for the first year and then 20% off, and other subscribers get 20% off; anyone can license at the standard rates. Request a license on the agent licensing page: you receive a private link to pay online, and then the integration details for connecting the search to your website. Availability, scope and fees follow the signed agreement.

Professional subscriptions are billed under your Order Form and are non-refundable except as required by law or stated in the Order Form. Questions about a subscription: hello@coverhome.app.

Yes, on a listing, when the brokerage’s Broker Subscription is active, the broker allows it, you are an approved agent with a verified license, the listing’s leads are set to go to you, and the one-time $149 Listing Agent Direct fee has been paid for that listing (your brokerage pays it by default; your broker can let you pay it). Otherwise the request goes to the brokerage queue.

No. Nobody pays to change which homes consumers see or how homes rank. Your subscription, Listing Agent Direct and Private Listing Direct do not change where a listing appears.

The lead appears in your CoverHome Leads list and shows whether the consumer chose you or CoverHome assigned you. You see the area and state, not details about the household.

Yes. Your broker sets tour routing for public listings, including the queue method, whether listing agents may get direct leads and the acceptance time. An individual agent cannot override it.

No. Leads go to one eligible agent at a time in order, and CoverHome does not resell them.

No. A Lead is a consumer who has not chosen you yet. A Client is someone you represent under a signed agreement that your broker approves.

Yes. Invite them from Clients and upload their signed agreement; your broker must approve it before the relationship counts. Clients needs your brokerage’s subscription to be active.

Yes, in My Listings, in states where your license is verified and current. You represent that you have authority to list the property. Manually added listings need broker approval before they are visible beyond you, and creating or updating a listing needs your brokerage’s subscription to be active.

The listing brokerage. Private listings stay inside the brokerage and no other brokerage can see them. Matching to consumers happens only for listings for which Private Listing Direct has been paid on ZootXchange.

No. A private listing is never on public listing pages or in search results. A matched consumer sees it labeled Confidential with its price and CoverHome tags, and never the address, photos, listing agent or brokerage. Tours happen only through the listing brokerage or agent.

A signed listing agreement for public and private listings, and the seller’s signed instruction for Office Exclusive. The submitting brokerage is responsible for confirming it has the right to share the listing.

No. Each listing stays subject to applicable law, seller instructions, brokerage obligations, MLS rules and data-license restrictions. Private matching does not exempt a listing from MLS submission or public-marketing requirements, and CoverHome may block or remove a listing when a rule does not allow the sharing.

Fix it in My Listings. Submitting brokerages and agents must keep listing information current and report changes in status or permissions.

No. It is never public and never shown to consumers, other agents or other brokerages.

Today, buyers answering “Was this listing accurate?” after a completed showing, and how quickly you accept leads within your brokerage’s acceptance time. Until enough feedback is in, the page shows Building your report card instead of a number.

Both count, and one review cannot swing your score on its own. Groups with fewer than 5 responses are combined or left out to protect the people who answered.

No. Your score does not change which leads you receive or what buyers see in search.

Yes. Use Request review to say a score or source looks inaccurate, retaliatory or a duplicate. It does not remove feedback by itself; CoverHome staff review it and tell you what they found. You can have 3 open at a time, and your broker does not see your requests.

No. A tour request shows the home, the time, the status and the label “Buyer”, in your console, the app, notifications and emails. Once the showing is confirmed, a Connect with buyer button appears from 30 minutes before the time until 3 hours after. CoverHome rings your verified profile phone first, then the buyer, through a CoverHome number, so neither number is shown. Calls are not recorded. If the buyer does not answer you can try once more, and the buyer is notified in the app. Call connection stays switched off until it has been tested, and then the page says “Call connection is not available yet”. Buyer contact details on tour requests remain within CoverHome and are available only to authorized users. CoverHome does not provide contact exports, bulk downloads, or transfers to external systems. A shopper who uses Request details on one of your own private listings is different: they chose to contact you, so ZootXchange Matches shows you their name, email and message (and their agent, if they already have one) so you can follow up through CoverHome and schedule a showing. A buyer's details open to you under Clients only through a release: you attach the signed buyer agreement to the lead, your broker verifies it, and the buyer confirms in CoverHome. Until then the lead stays a neutral Buyer. By default a verified buyer agreement (at least a touring agreement) must be on file before you confirm a showing for a buyer you represent; a showing you arrange only for the seller needs none. Only a verified full agreement plus the buyer’s own confirmation releases the buyer to Clients, and the buyer can end the relationship at any time.

Yes. Clients is where you invite the buyers and sellers you represent, upload their signed agreements and see their tour requests. A tour request from a shopper who is not yet your client shows no name, email or phone number. A client can work with a different agent in each state, but only one agent per state.

Yes. Signed agreements go with each client invite and each listing, and your broker approves them in Pending Approvals.

The Task Marketplace lets you post a job, such as sitting an open house, for another agent at your brokerage to take. Payment is settled between the two agents. It needs your own active subscription and your brokerage’s active subscription.

No. CoverHome is a technology platform, not a brokerage. Paying a subscription or fee does not create an agency relationship, and nothing on the service is legal, financial or real estate professional advice.

Fair housing law applies to you as always, and CoverHome’s terms prohibit using the service to act on protected characteristics or their proxies. Consumers’ household composition is not shared with you by default, and Off-Market Needs posts must describe the property only.

Yes. Access can be suspended or ended for violating the Terms, a license lapse or failed verification, or non-payment.

Email hello@coverhome.app with a subject line such as “Fair Housing Concern”.