Not ready to leave? Pausing keeps everything you have saved. We stop emails, hide your account from agents and the agent directory, and pause billing on any subscription you pay for yourself. Sign in any time and tap Resume to pick up where you left off.
Deleting removes your account, saved searches, profile and personal data from our active systems promptly, and it cannot be undone. Records we are required or permitted to keep, such as billing and tax, fraud and security, legal, transaction-attribution and suppression records, may be retained for defined periods, and backup copies may remain until they rotate out. Where feasible and permitted, retained records are de-identified. A subscription you pay for yourself is set to end at the close of its current billing period, so billing simply stops. Not sure? Pause first (Option 1): it keeps everything and stops billing, and you can come back whenever you like.
What is deleted: your login, saved searches, favorites, hidden homes, profiles, preferences, and (for agents) your public profile, photo, bio and license records on CoverHome. What we keep: records we are legally required to keep, such as billing and closing records, are kept without your name where possible (agents appear as “Former agent”).
Open the CoverHome app, go to your profile or settings, and choose Danger zone. Pause is listed first, then Delete. Deleting asks you to type “Delete my account” to confirm.
Enter the email address on your account. For your privacy we show the same message whether or not an account exists. If one does, we email you a one-time link (valid for 24 hours). Opening it and confirming removes your account from our active systems promptly.